Returns
Sales, returns and delivery policy
This website does not take online payments. Customers review products and then contact Anh Vỵ by phone, Zalo or Facebook to discuss, confirm and arrange an order.
1. How to order
Step 1: Choose a product and review its information on the website. Step 2: Contact us through the phone, Zalo or Facebook channel shown on the website. Step 3: Confirm quantity, delivery time, area and any special request such as extra pepper, bird's-eye chili, cartilage or a preferred taste. An order is confirmed only after both sides agree on the details.
2. Ingredients and quality commitment
Anh Vỵ Food aims to prepare products fresh from fresh meat, selected seasonings and traditional methods. The business commitment is not to use borax or harmful preservatives. Please follow the storage and serving guidance provided at delivery; actual quality also depends on time, temperature and storage conditions after delivery.
3. Delivery area and timing
Delivery areas are shown in the Contact section and may change over time. Preparation time, delivery time and delivery fees will be confirmed before the order is finalized and depend on location, quantity, weather and courier availability. Custom or large orders should be placed in advance.
4. Delivery fees and payment
Delivery fees are agreed when the order is confirmed and usually depend on the courier app, distance, time and quantity. Payment is agreed directly with Anh Vỵ and may be cash on delivery or a direct bank transfer using details confirmed by Anh Vỵ. Do not transfer money to an account that has not been confirmed through an official contact channel.
5. Check on delivery
Please check the quantity, product type, packaging and agreed special requests on arrival. If a product is visibly damaged in delivery, missing, incorrect or different from the confirmed order, take photos or video and contact Anh Vỵ as soon as possible, preferably within 24 hours, so the issue can be reviewed.
6. Exchanges or refunds
After confirming that the issue resulted from preparation or delivery, Anh Vỵ Food may replace the product with an equivalent item or refund an appropriate amount as agreed, without charging costs caused by the business. Products that have been used, stored incorrectly, left outside suitable conditions or changed in taste because of personal preference after confirmation are reviewed case by case and are not automatically eligible.
7. Changes or cancellation
Please contact us early if you need to change quantity, timing, address or cancel. For products already prepared specially, steamed or handed to a courier, changes or cancellation depend on the actual progress and the agreement between both sides.
8. Support channel
Questions, quality concerns, return requests and delivery issues can be sent through the phone, Zalo, Facebook or address shown in the Contact section. Please include the ordering phone number, delivery time and relevant photos so we can respond more quickly and accurately.